Our offices are located in the following Russian cities: Voronezh, Yekaterinburg, Perm, Izhevsk, Irkutsk, Kazan, Krasnodar, Moscow, Novosibirsk, Omsk, Orenburg, Rostov-on-Don, Samara, Saint Petersburg, Simferopol, Sochi, Ufa, and Chelyabinsk.

If your city isn't listed, reach out to our Telegram operator – our extensive office network enables fast delivery across the country.

Most exchanges are completed within 2-15 minutes. Bank transfers may take up to 1 hour depending on the bank.

The cryptocurrency market is very dynamic, and exchange rates can change within the minutes while your transaction is being processed on the blockchain. FastEx always strives to provide the best rate at the time the deal is finalized, but due to this volatility, the final amount you receive may slightly differ (both higher and lower) from what was displayed when the order was created (especially when using a floating rate).

Orders may be rejected due to AML policy violations, incorrect payment details, or suspicious activity. Contact support for details.

A transaction hash (or TX ID) is a unique identifier for your operation on the blockchain network. It is similar to a receipt number or a tracking number for a parcel. Using the TX ID, you can track the status of a transfer (e.g., the number of confirmations) and verify all its details in a blockchain explorer.

FastEx conducts all operations exclusively on its official website fast-exchange.io. Any offers to exchange through third-party channels such as messengers or social networks are fraudulent. Be vigilant and do not share your funds or data with third parties claiming to be FastEx employees outside of the official website. Please report any such fraud attempts to us.